Shipping & Return Policy

Shipping Policy


How are orders for The Mountie Shop paid?
All orders from The Mountie Shop are processed using PayPal. PayPal is the world’s most secure service that allows people to send money without sharing their financial information with retailers. The Mountie Shop will therefore never have access to your credit card. You have the option to checkout with your PayPal account, or via PayPal using your debit card, credit card, Bill Me Later or e-check features.

What currency do you use?
All prices shown are in Canadian dollars (CDN). If you are a USA or international customer, Paypal will automatically convert your currency to Canadian funds during the checkout process.

What carrier do you use?
The Mountie Shop relies solely on Canada Post to deliver each and every package as they are a worldwide leader in postal service and deliver to the most remote parts of the Canada.

Do you ship to the USA or internationally?
Yes, Canada Post delivers worldwide.

Can I ship my order to someone else or a different address?
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address (different than billing address).

How long will my order take to arrive?
We make the best effort to process orders within two business days. All orders are shipped out of Ottawa, Ontario, Canada via Canada Post. Delivery dates range according to your geographic location. For information about a package that has already been shipped, please enter your tracking number on Canada Post’s website by clicking here. If you have additional questions please phone us at 1-877-241-8181.

How will I know when my order ships?
When your order ships, you’ll receive an email confirmation from Canada Post with the tracking number(s) required to track your package. For information about a package that has already been shipped, please enter your tracking number on Canada Post’s website by clicking here.

How do I track my order?
Using the tracking number(s) provided in your email conformation from Canada Post, you can either click on the tracking numbers itself or enter the tracking number(s) and get a real time location of where your package is.


Return Policy


The Mountie Shop stands behind the quality of everything we sell and if you are unsatisfied with an item for any reason, return your merchandise within 30 days from date of purchase. Please contact 1-877-241-8181 for more details.

Return Item(s) for a Refund
If you purchased an item at themountieshop.ca and want to return it for a refund, send the item(s) back to us in new, unused condition. Each order comes with a return form, just place this form in the box with the item(s) you are returning and return it to the address below. When we receive your returned item(s), we will refund you the original amount.

The Mountie Shop
1200 Vanier Parkway
Ottawa, Ontario
K1A 0R2
Canada

For questions please admin@themountieshop.ca or call 1-877-241-8181.

Return Item(s) for an Exchange
If you purchased an item at themountieshop.ca and want to exchange it, send the item(s) back to us in new, unused condition. Each order comes with a return form, just place this form in the box with the item(s) you are returning and return it to the address below. When we receive your returned item(s), we will ship you the requested item.

The Mountie Shop
1200 Vanier Parkway
Ottawa, Ontario
K1A 0R2
Canada

For questions please admin@themountieshop.ca or call 1-877-241-8181.

What If I Don’t Have My Order Number?
If you don’t have your order number or you received the item as a gift, please contact Customer Service at admin@themountieshop.caor phone us at 1-877-241-8181 so we can further assist you.

When Will I Get Credit for My Return?
Please allow 2-3 weeks to receive your credit and one billing cycle to see the credit on your credit card statement.

Can I Return Items Online that I Bought In The Mountie Shop Retail Store?
No. In-store purchases must be returned at one of our Mountie Shop retail stores.